PatientsForce support clinic/HCP + Patients (as a bridge or hand in hand) achieve.

Medication support regimens

Self-pay and free drugs support multiple solutions

For special self-financed new drugs that have not yet been covered by health insurance, PatientsForce provides diversified, flexible, and compliant strategic drug use support solutions during the waiting period for inclusion in health insurance. Based on the market, health insurance policies, epidemiology, treatment journey, clinical research results, etc., we provide support plan solutions centered on patient needs.

Issuance and collection of medicines management system

Based on the requirements of GDP, in addition to MediPASS, the management system of the core plan, the service system of issuing and receiving drugs is provided at the pharmacy side or the hospital side, which is convenient for the medical and pharmacy system to provide support plan services to patients and meet the compliance document process on GDP.

Special pharmacy of the drug donation management alliance

Our experienced team of pharmacists provide services that are critical to the success of our patient support programs, and we work with hundreds of in-hospital and out-of-hospital pharmacies to provide customisable medication dispensing and delivery services, including:

  • Pharmacist Counseling and Pharmaceutical Health Education
  • Professional drug preservation and drug distribution verification
  • Dispensed drugs are provided in accordance with the subsidy for free medicines
  • Installment payment options for contracted drugs are provided according to the project
  • Supplementary application materials for the Special Project Support Program
  • Other local services
Care support programs
Medication travel care management system

Integrate service and tracking records throughout the patient treatment and medical journey to provide medical units with more comprehensive and real-time reports on the progress of cases, in addition, in the face of growing market demand, it can flexibly adjust human resources based on real-time data and warn of the quality of project results.

  • Customized reports on daily data flows and key performance indicators
  • The report details the patient's progress tracking from prescription to dispensing
  • Identify gaps and optimizations in program design
  • In-depth understanding of the event records of medical units, patients and specialty pharmacies, etc., to provide decision-making information for the design and support of continuous optimization programs.
Specialty medication care counselor services

Our expert consultants are experienced medical staff from the Clinical Medicine Center to provide value-added special medication care services in their familiar clinical settings.

Digital health monitoring and follow-up services

Continue to integrate the digital health system, connect the home health and wear devices to provide patient health data, use intelligent voice and network systems to provide human-machine collaborative accompanying care with consultants to return visits, and establish continuous care services with the clinical treatment team.

Patient medical management support services

Our consultants not only assist with patient support services, but also provide beneficial administrative support services in medical management, including the collation of various medical documents, the use of AI assistance tools for collation and summarization.

Financial support programmes

Medication Instalment – "Purchase Instalment" scheme

Introducing the concept of drug purchase staging from commodity installment payment, the contracted specialty pharmacy reduces the financial burden at the beginning of the period and makes it easier for patients to enter the treatment journey through patient support services for drug fee staging. Through instalment agreements with pharmaceutical companies, patients are provided with a guaranteed option to purchase medication instalments.

Financial assistance navigating the program

To help patients solve medical financial problems with formal financial means to avoid greater financial toxicity to patients, use scientific financial toxicity measurement tools and personal financial assessment scales to help patients understand their own financial situation, and further provide financial access resources.

Drug benefit credit payment scheme

Introduce a third-party drug benefit program, combined with a patient medication support plan, to increase patients' ability to pay.

Medical customer service program

Medical customer service quality monitoring system

Based on the quality of medical services and patient safety, the AI system is used to monitor the quality of medical customers, and the language model is used to detect various communication data, so as to assist medical institutions in quality risk control and early warning.

Healthcare customer service AI answering system

Provide AI simulation training for medical institution customer service, so that AI BOT can become an all-weather international customer service staff of medical institutions.

Corporate benefits packages

Employee health promotion program with the photo

Combined with individual/home health care services, we help employees and their families to provide continuous health care services, and provide a team of professional counselors to accompany and accompany medical treatment.

Employee medical benefit plan

Design the company's employee support program, in addition to group health insurance, use the employee medical benefit program to upgrade the selection benefits of new medicine.

AI medical communication intelligent robot

Patient health education AI models

Provide public-type health education AI simulation training, making AI bot non-diagnostic health education support professionals.

SeaHealth | AI text and voice bots

SeaChat uses large language models such as ChatGPT to help you improve customer satisfaction by making an exclusive AI chatbot in 10 minutes, which can conduct warm and natural conversations, cite knowledge bases, recommend products, pre-sales consultation, after-sales service, and collect customer information. SeaHealth supports the web, app, and LINE.

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