The strategic consultant has created a digital management platform service for the patient support plan, so that patients can receive real-time and compliant support for new drug treatment.
Digital transformation is not only about the application of technology, but also about breaking the old framework and exploring new business models to drive enterprises forward. From a medical consultant innovation to a new medical benefit plan platform, how can the strategic consultant reduce the burden and barriers of medication for patients through digital innovation, so that patients can have more, more real-time and more suitable treatment options?
Taiwan has the world’s envy of universal health insurance, but there are still many health insurance gaps that cannot be paid for by new drugs, mainly due to the high cost of new drugs, 60% of cancer patients cannot afford to take passive treatment, and even if they can afford it, patients will still have many obstacles that cannot be known or use relevant channels, making the road to recovery far away.
A complete digital product line – a new solution to help patients with medicines
“Our aim is to allow patients to be referred to free drugs or financial support provided by participating pharmaceutical companies during self-funded treatment after being assessed by physicians to meet the prescription standards, so as to reduce the pressure on patients.” Zhang Xiangxin, chairman and general manager of Caizhao Strategic Consulting, said that observing the treatment needs of patients in the ultra-elderly society and the difficulties in the payment of new health insurance drugs, Caizhao proposed the “PatientsForce Patient Assistance Programs” in 2015 to assist pharmaceutical companies to directly provide patient drug plans, and to support and reduce the financial and treatment burden of patients during the period when new drugs have not yet been included in health insurance payment. and provide patient-centered care and health services.
Since its launch, the service has more than 80 medication support programs and nearly 300 partner hospitals, serving tens of thousands of patients every year. The most important key to successfully building a business model is digital transformation.
Wang Yiwen, Chief Operating Officer of Photography Strategy Consultant, emphasized that the “Patient Support Program Platform” is one of the pioneers in Taiwan, and the biggest difficulty encountered in the early stage is the complex and huge “management mechanism”. From the patient’s admission to the completion of treatment, it is necessary to establish a record of the interaction of each stakeholder, and at the same time, it is necessary to take into account the monitoring and management of drug safety. After the digital introduction, it can process the document application, review, personal information and medication management of the pharmaceutical company, patients and hospitals, and can even be completed within 10 minutes through the expedited review mechanism, improving the efficiency of medical and disease administration in compliance.
Digital applications are implemented in ESG
In order to improve the quality and efficiency of management, in 2018, the company launched a digital transformation through the establishment of a digital management platform for patient support plans for case management, and at the same time, starting from the “quality” and “compliance” systems, the establishment of the “MediPASS” integrated case management system connected to LINE to make it easier for patients to use, and on the other hand, the development of the MediPASS drug donation management integration system, continuous optimization of the platform, providing follow-up reminders, AI customer service, health education, etc., and combining data medical care to achieve better patient treatment results. After digitalization, the number of patient cases received has increased by nearly 100% every year, benefiting more patients.
The strategic consultant was recognized by the 2024 Digital Transformation Dingge Award for Small and Medium-sized Enterprises Innovator Module and the ESG Special Award.
The outstanding digital achievements also allowed the strategic consultant to win the first prize of the small and medium-sized enterprise innovator module and the ESG special award of the 2024 Dingge Award. Looking to the future, we will also expand the patient support program platform to the enterprise side, develop the corporate philosophy of SDGs, and accumulate future medical capital for employees and their families. “PatientsForce not only provides a digital system, but also represents the practice of corporate responsibility, and we look forward to the participation of more medical institutions and pharmaceutical companies through innovative business models and digital tools, so that more patients can afford new drug treatment and receive complete care, and at the same time, it can also assist health insurance, solve patient support problems in medical clinics, and jointly promote the concept of the third health insurance plan for the mutual benefit of the cycle of medicine, disease and medicine,” said Zhang Xiangxin.
Source of the report:
Global Perspectives: Introducing Intelligent Innovation to Promote Diversified Support for New Drugs The “Patient Support Program Digital Management Platform” helps to make treatment more real-time and high-quality https://www.gvm.com.tw/article/116410
