In 2024, PatientsForce actively promoted environmental, social and corporate governance (ESG) actions and achieved a number of results, demonstrating the company’s comprehensive commitment to sustainable development and social responsibility. These actions cover three aspects: environment (E), social (S) and corporate governance (G), which not only reflect the core values of digital innovation and sustainable management, but also lay a solid foundation for the future development direction of the enterprise.
Environmental
In terms of environmental protection, PatientsForce adheres to the goals of carbon reduction and resource reduction, and supports the disadvantaged through digital technology and innovative services, and has successfully achieved a number of environmental care results.
- Serving Carbon Reduction😛 atientsForce’s patient support program management platform processes nearly 600,000 e-services annually, reducing paper use and significantly reducing carbon footprint through a comprehensive digital process. This is not only an important achievement of the company’s commitment to environmental protection, but also an important milestone in promoting the digital transformation of the health industry. The data shows that electronic systems can save significant resources each year and reduce carbon emissions from transportation and paper production compared to traditional paper-based processes.
- Carbon neutrality goal: We actively participate in the international carbon neutrality target agreement SBTi (Science Based Targets initiative) and commit to achieving net zero emissions by 2030. To this end, we continue to invest resources to optimize our internal operational processes, while actively exploring the application of renewable energy and supply chain sustainability management to ensure that every step of the way is towards the goal of carbon neutrality.
- Supporting the Street Doctor Initiative😛 atientsForce has been supporting rural medical care and the education of rural children for many years, and in 2024, we will join the support of the Street Medical Initiative to help the homeless improve the accessibility of health care and achieve the goal of medical equity by providing medical resources and financial support. These actions directly respond to the urgent need for primary healthcare support and bring better health protection to vulnerable groups.
Social
In terms of social responsibility, PatientsForce achieves diversity inclusion and health equity through innovative patient support and wellbeing programs.
- Reducing the burden on patients: From 2017 to 2024, PatientsForce has completed more than NT$6 billion in burden reduction support to help more than 60,000 patients and their families through its patient benefit plan management platform to help patients access new drugs. These actions not only significantly reduce the financial burden on patients, but also promote social equality, especially among rare diseases and chronic patients who have a strong need for high-priced drugs.
- Social Innovation Award: In 2024, PatientsForce won the Global Views ESG Award for Corporate Social Innovation in recognition of its innovative contributions to patient support services. This award further strengthens the company’s reputation in the industry by highlighting PatientsForce’s leadership in integrating healthcare resources, enhancing the patient experience, and promoting health equity.
Governance
Strengthening corporate governance is a key part of PatientsForce’s ESG strategy, which not only actively pursues international certification, but also ensures transparency and clarity in its operations through sustainability programs.
- The internationally accredited 😛 atientsForce enhances drug safety monitoring and compliance to ensure patients receive treatment safely and effectively. The company has successfully obtained a number of international certifications, including SGS ISO 9001:2015 Quality Management System Certification, ISO 27001:2022 Information Security Management Certification, and ISO 27701:2019 Privacy Information Management System Certification, demonstrating its outstanding strength and expertise in the industry.
- ESG Rating😛 atientsForce Licensing Strategy Advisors have successfully completed the 2024 EcoVadis assessment, earning the EcoVadis badge and ranking in the top 26% of the world in other professional, scientific and technical industries. The assessment covered a number of CSR dimensions such as environment, labor and human rights, business ethics and sustainable procurement, especially in the areas of business ethics and labor human rights, and won the first EcoVadis Commitment Seal. EcoVadis is an independent assessment platform for supply chain transparency based on the ISO 26000 Corporate Social Responsibility standard, which is widely recognized by the world’s leading multinational companies.
Digital Innovation & Honors
In 2024, PatientsForce won the Harvard Business Review (HBR) for its excellence in digital innovation and business model transformation, and the first prize for innovative business model transformation and the ESG Special Award. These awards underscore PatientsForce’s leadership in digital innovation to drive access to new medicines, as well as the company’s ongoing efforts to drive access to healthcare and environmental sustainability.
At the same time, we actively participate in the innovative development of AI artificial intelligence and medical services, optimize the patient support planning process through AI technology, automate data processing and analysis, effectively reduce the burden of manpower, and improve service efficiency and accuracy. It can not only bring a better working experience to employees, but also reduce the resource consumption caused by manual work.
Future outlook
Looking ahead, PatientsForce will continue to focus on digital innovation and sustainable management, focusing on the following goals:
- Reduce the consumption of the earth’s resources: Strengthen internal environmental protection measures, promote more digital processes, and explore the application of green technology to further reduce carbon footprint and resource consumption.
- Promote diversity and inclusion: Continue to promote health equality, expand the scope of patient support programs, and strengthen support for disadvantaged groups to reduce health disparities.
- Enhance supply chain transparency: Strengthen supply chain management, ensure that all partners comply with environmental and social responsibility standards, and create a transparent and sustainable supply chain system.
- Strengthen corporate governance: Continuously improve internal compliance and risk management capabilities, and expand the scope of international certifications to ensure sustainable growth and steady development of the business.
The core purpose of PatientsForce has always been “Forward Health, Complete Treatment !”. In the future, the company will continue to combine sustainable development and innovation concepts based on digital technology to provide patients with higher quality and more accessible medical services, and contribute more to the realization of global health equality and sustainable development goals.
